Effective August 24, 2026

Privacy Policy

This policy explains the limited information LYU Local uses to arrange and document a pickup.

Information we receive

We may receive your name, phone number, pickup address, preferred date and time, carrier, package count, access instructions, package and label photos, messages, and drop-off records. Please do not send retailer passwords, payment-card information, government identification numbers, or unrelated personal information.

How the website form works

The pickup form creates a pre-filled text message on your device. LYU Local does not operate a website database that stores the form before you send it. When you tap Send, your mobile carrier, messaging provider, and our business phone provider process the message under their own terms. The website host may process standard security and technical logs such as IP address, device type, and request time.

How we use information

• Confirm, schedule, perform, and document your pickup.
• Contact you about access, delays, carrier refusal, or return of a package.
• Prevent fraud, investigate disputes, and comply with legal obligations.
• Improve route planning and service reliability using non-identifying operational information.

Sharing

We do not sell your personal information. We may share only what is reasonably necessary with the designated carrier or drop-off location, service providers supporting communications or website operation, law enforcement when legally required, or a successor to the business subject to this policy.

Photos and retention

Pickup and drop-off photos should avoid faces, house interiors, and unrelated personal information. Operational messages, photos, and records are generally retained for up to 30 days after completion, then deleted when reasonably practicable unless they are needed for an active claim, payment, fraud review, legal requirement, or business record.

Security and your choices

No transmission or storage method is completely secure. You may ask us to correct or delete information we control, subject to legal and operational record requirements. To make a request, text (510) 402-6282. We may need to verify that you are the person associated with the pickup.

Children

The service is intended for adults and is not directed to children under 13. A pickup requester must be at least 18.

Updates

We may update this policy as the service changes. The effective date above identifies the current version.