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Effective August 24, 2026

Service Terms

These terms apply when you request a doorstep return pickup from LYU Local. By confirming a pickup, you agree to them.

1. What LYU Local does

LYU Local is an independent local pickup service. We collect an approved return item and transport it to the carrier or staffed return location identified by the customer’s retailer instructions. Depending on the approved method, this may be a sealed package with a prepaid physical label or a box-free return with a retailer-issued QR code. We are not the retailer, return processor, shipping carrier, insurer, or refund issuer, and we are not affiliated with Amazon, UPS, FedEx, USPS, The UPS Store, or any retailer.

2. Eligible packages

Each pickup is limited to three return items, 20 pounds and 24 inches per item, with a total declared merchandise value of $100 or less. A labeled return must be securely packed with a valid prepaid label. A box-free QR return must be expressly approved and its complete retailer instructions must state that no box or label is required at the exact designated staffed location. A cropped QR code alone is insufficient. FedEx and USPS QR returns normally still require sealed packaging unless the retailer’s exact instructions say otherwise. LYU Local rejects methods requiring account login, password, payment, identity verification, return creation, or unconfirmed counter processing.

Basic packaging assistance means sealing reusable customer-provided packaging and attaching a customer-provided printable label. New mailers, boxes, padding, fragile packing, custom packing, and regulated-material packing are not included in the basic pickup price and may be unavailable. Any material or special-handling price must be confirmed before pickup. If LYU assists with packing, the customer remains responsible for disclosing the contents and retailer requirements and should be present or provide written authorization.

3. Your responsibilities

4. Prohibited and restricted items

We do not knowingly accept cash, negotiable instruments, gift cards, jewelry, precious metals, keys, passports or original identity documents, prescription medication, controlled substances, cannabis, tobacco, alcohol, firearms, ammunition, weapons, explosives, fireworks, fuel, mercury, illegal goods, live animals, perishables, human remains, stolen property, or items prohibited by law or the designated carrier.

Hazardous or regulated materials—including aerosols, perfume, nail polish, chemicals, loose lithium batteries, and damaged or recalled batteries—are not accepted unless we expressly approve them in writing after you provide evidence that the retailer and carrier authorized the exact packaging and label. LYU Local may refuse, inspect with your permission, or cancel any pickup we reasonably believe is unsafe, illegal, inaccurately described, leaking, damaged, or restricted.

5. Pickup and access

Pickup dates and windows are estimates, not guarantees. The package must be accessible at the confirmed location during the agreed window. We do not enter private residences. We may decline unsafe stairs, animals, blocked access, poor lighting, severe weather, or any situation that presents a safety concern. If the package is unavailable, mislabeled, oversized, or not ready, the pickup may be cancelled and any cancellation or reattempt fee disclosed before confirmation may apply.

6. Custody and proof

Our custody begins when we physically take possession and send or create pickup confirmation. It ends when we deliver the package to the designated carrier location and send available drop-off documentation. Proof may include a carrier receipt, acceptance scan, timestamped photo, or other reasonable record. Carrier tracking may not update immediately.

7. Retailer refunds and deadlines

LYU Local does not determine return eligibility, inspect merchandise condition, extend return deadlines, or issue refunds. A completed handoff does not guarantee retailer acceptance or a full refund. We do not accept a return with fewer than two business days remaining. The order confirmation states the planned handoff; unless agreed otherwise, LYU normally hands off by the end of the next business day. You remain responsible for retailer rules, return windows, restocking fees, label accuracy, merchandise condition, and tracking after handoff.

8. Delays and failed drop-off

Routes may be delayed by traffic, weather, vehicle problems, carrier closures, system outages, emergencies, or events beyond reasonable control. If the designated location refuses a package, we may contact you for instructions and return it to you. Additional transport or reattempt charges will be disclosed before being incurred whenever practicable.

9. Loss, damage, and claims

You must report a suspected loss or damage within 48 hours after our drop-off confirmation and provide the purchase receipt, return authorization, item description, photos, label, and requested supporting documents. To the fullest extent permitted by law, LYU Local’s liability while a package is in our custody is limited to the lesser of documented actual value or $100 per confirmed pickup. We do not cover lost profits, missed refund opportunities, sentimental value, consequential damages, inadequate packaging, incorrect labels, prohibited contents, retailer decisions, or loss occurring after carrier acceptance.

This limitation does not exclude liability that cannot legally be limited, including liability arising from gross negligence or willful misconduct. No insurance coverage is promised unless LYU Local confirms it separately in writing.

10. Prices, cancellation, and payment

The first eligible new customer pickup is free for one basic route item in the active service area. After that, the standard route price is $5 for the first approved item. The first-pickup offer does not include new packaging materials, special trips, failed readiness, customer returns, or reattempts. Each additional approved item is $2, up to three items at one address going to the same destination. A different destination is a separate order.

The standard pickup fee becomes due after LYU Local completes the confirmed drop-off and sends available proof. Payment instructions are sent by text and should identify the applicable pickup. If LYU Local cannot complete the confirmed service for a reason within its control, the standard pickup fee is not due. A separately disclosed cancellation, return, or reattempt fee may still apply when the customer cancels late, the item is unavailable or materially different from its description, the customer-provided label or QR code is invalid, or the designated location refuses the return for reasons outside LYU Local’s control.

You may cancel without charge at least two hours before the confirmed window. Do not send payment until you receive LYU Local’s order-specific payment instructions. A payment does not change the retailer’s refund rules or guarantee a refund.

11. Communications and privacy

You consent to operational calls and text messages about your request. Message and data rates may apply. We do not ask for retailer account passwords or payment-card numbers. Our handling of request information is described in the Privacy Policy.

12. Changes and California law

We may update these terms for future pickups. The version accepted when your pickup is confirmed applies to that request. These terms are governed by California law, subject to any non-waivable consumer rights. If part of these terms is unenforceable, the remainder continues to apply.

13. Contact

Questions or claims: text or call (510) 402-6282.